Refund policy

At Netley & Marsh, we take pride in the quality and craftsmanship of our luxury affogato glassware sets. While we do not offer refunds or exchanges for change of mind, we are committed to ensuring you receive products of the highest standard.

You may be eligible for a refund or exchange if your item has a major defect, such as:

• A flaw that would have influenced your purchase decision had it been known.
• A safety issue.
• A significant discrepancy between the received product and its description.
• The item does not perform as expected and cannot be reasonably rectified.

To facilitate any refund or exchange requests, please retain your proof of purchase (e.g., receipt). If you experience any issues, kindly contact our customer service team, and we will be happy to assist you.